Acceptable Usage Policy

In order to provide a professional service, we have set up a few guidelines for users of our service. Some of these guidelines may seem strict, but they ensure a safe, functional, and trusted environment for all our customers to publish their information on the Web.

Many of our competitors do not require their customers to comply with these guidelines. If any of our potential customers are unwilling or unable to comply with these guidelines, we respectfully invite them to visit one of our competitors.

Web and FTP Site Content Policies:

We do not allow any of the following content to be published on any of our servers:

( 1 ) Content of a pornographic, sexually explicit, or adult nature. ( 2 ) Content of an illegal nature or copyrighted material. ( 3 ) Pirated software sites Hate sites or content that could be reasonably considered as slanderous or libellous FlexiHost representatives will decide upon content that is questionable regarding any of the aforementioned criteria. ( 4 ) Users posting any of the above content on their sites may have their Web and/or incoming anonymous FTP services temporarily suspended. They will then be contacted by FlexiHost and given the opportunity to remove the content in question before having their services reinstated. A repeated offense may cause cancellation of service without refund of any fees.

Email Usage Policies:

FlexiHost does not support unsolicited email messages sent by users of our system ( also known as junk email or spam ). Users sending unsolicited email messages from our system will have all of their services temporarily suspended. They will then be contacted by FlexiHost and informed of the suspension before having their services reinstated. A repeated offense may cause cancellation of service without refund of any fees. FlexiHost does not allow any hosting account to give out free or paid email hosting on a public level. Reseller accounts are exempt from this, however spam guidelines still apply. It is up to the reseller to monitor and control outgoing junk email / spam.

Bandwidth Usage Policy:

Bandwidth provided by FlexiHost is premium bandwidth, unlimited is within an acceptable level. For 90% of sites, this is between 5-10GB of traffic per month. If you sites uses over this level, then you will need to look at overusage for bandwidth for high speed, or dropdown to a slightly slower bandwidth speed.

While a lot of hosting companies offer "Unlimited" traffic, it is not premium bandwidth offered, normally they offer "Unlimited" at 15Mbps where as our FULL service runs at 100Mbps. We can look at offering you either 15Mbps, 25Mbps to assist with your costs.

Illegal Activities:

Customers caught using our system for illegal activities, including but not limited to breaking into remote systems, credit card fraud, theft, vandalism, threats, or violence, will have their accounts immediately cancelled without refund of any fees.

Right To Refuse Service:

FlexiHost reserves the right to refuse service to anyone for any reason. We enforce this policy to ensure a professional environment for the users of our system. This includes any programs, such as CGI programs that are using excessive amounts of system resources. Excessive amounts is defined as any amount that results in substantial degradation of server performance. FlexiHost is the sole determinant of what constitutes degraded server performance. On some occasions, we allow heavy usage depending on the situation. However, additional fees may apply.