Privacy Policy

We have authored this privacy policy so you, our clients, know what information is gathered as you browse our site and when you order and why we gather such information. If you have any questions or concerns e-mail support@flexihost.co.nz or call 0800-420-4678.

INFORMATION COLLECTION AND USE

FlexiHost is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. FlexiHost collects information from our users at several different points on our website.

ORDERS

We request information from the user on our order form. Here a user must provide contact information (i.e. name, address, etc.) but not financial information (i.e. credit card number, expiration date, etc) as this is processed via our external credit card processing company. This information is used for billing purposes and to fill customer orders. If we have trouble processing an order, this contact information is used to get in touch with the customer.

COOKIES

A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.

LOG FILES

We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

LINKS

This web site contains links to other sites. Please be aware that FlexiHost is not responsible for the privacy practices of other sites. This privacy statement applies solely to information collected by our site.

SECURITY

This website takes every precaution to protect our user’s information. When users submit sensitive information via the website, your information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (i.e. credit card number, social security number, etc.), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers becomes locked, as opposed to un-locked, or open, when you are browsing a non-SSL encrypted page

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our user’s information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy and what they can do to ensure our customer’s information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment.

If you have any questions about the security at our website, you can send an e-mail to support@flexihost.co.nz.

CORRECTION/UPDATING PERSONAL INFORMATION

If a user’s personally identifiable information changes, or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user’s personal data provided to us. This can usually be done at the member information page or by e-mailing support@flexihost.co.nz.

NOTIFICATION OF CHANGES

If we decide to change our privacy policy, we will post those changes on our Privacy Policy page so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an e-mail. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the Privacy Policy under which the information was collected.