Phone support (ongoing)

Thursday, August 7, 2014

Time: 11.45am - ongoing There is an issue with our phone system impacting our ability to provide phone support. Please email to with your query and we will be able to assist. We apologise for the inconvenience caused.

After-hours phone support over this weekend

Friday, June 27, 2014

Time: 05.30pm 27/06/14 to 08.30am 30/06/14 Service impacted: After hours phone support Workaround: Please use our contact form to raise incidents. Please set the priority to be High. Description: Due to an unforeseen issue with our PABX, the after hours phone support is not available. The call routing from our 0800 and local numbers is disabled. We are working with our PABX provider to...

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OpenSSL Vulnerability Announcement

Wednesday, April 9, 2014

Notice to all customers. RE: OpenSSL CVE-2014-0160 Vulnerability. On 7th April 2014 a patch was released to OpenSSL to fix a newly-discovered vulnerability to OpenSSL versions 1.0.1 through 1.0.1f. Nicknamed "Heartbleed" the weakness allows anyone on the Internet to steal information normally protected by SSL/TSL encryption. The bug compromises the secret keys used to identify the provider...

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Outage on

Wednesday, March 19, 2014

12:14 19/03/2014 An unscheduled reboot resulting in ~10min of downtime just took place on, this was a required to resolve a networking issue that was inhibiting the server from connecting externally.

Network outage

Tuesday, March 4, 2014

We are experiencing a network outage. This is affecting all servers. Our engineers are looking into this and we will update you as soon as possible. Sorry for the inconvenience. Please bear with us while this issue is being looked at.

Email issues on Charlie server (

Friday, December 13, 2013

Time: 13/12/2013 4.55pm We are currently experiencing issues with email on Charlie. If you are one this server, please do not attempt to change your password when your email application prompts you. Our System Administrators are currently working on this issue.

Resolved: Website loading issues

Tuesday, October 22, 2013

22/10/2013 08:32   Services impacted:FlexiHost web servers. Issue: The FlexiHost web servers appeared to be having problems due to excessive inbound traffic (Thought to be a DDoS). This was resolved by our System Administrators and service should now be restored to normal.

Websites not loading on Charlie server : Resolved

Friday, September 13, 2013

Update : All the sites are now loading correctly and our system admins have resolved the issue. We appreciate your patience in this matter and apologise for the inconvenience.   We are currently experiencing intermittent loading issues with the Flexihost website and all sites that are on the Charlie server. Our system admins are urgently looking into this issue, and we will update...

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Resolved: Website loading issues

Friday, September 13, 2013

13/09/2013 10:46   Services impacted:Charlie and Echo web servers. Issue: Apache (webserver software) appeared to be having problems and may have crashed. This was restarted by our System Administrators and service should now be restored to normal.

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DNS manager not working (Client Area)

Thursday, July 4, 2013

Time : 13:15 Services Affected : Client Area DNS manager ***Resolved***   Time : 12:00 Services Affected : Client Area DNS manager Resolution Expected : Unknown   We are aware that the client area DNS manager is currently down. We are working to resolve this.   Please email any DNS changes to or change it via your cPanel account.

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